Frequently Asked Questions

Is my order really discreet?

Yes. Every order ships in a plain, unmarked box with a neutral sender name, and your card statement shows a discreet billing descriptor — nothing adult appears anywhere.

How long does shipping take?

Orders are handled in 1–2 business days and shipped via Canada Post. Delivery times vary by location across Canada.

How much is shipping?

Flat $20 per order, anywhere we ship.

Do you ship to the US?

Yes — duties are included, so the price you see is the price you pay.

What's your return policy?

For hygiene reasons, intimate products can't be returned once opened. Unopened items in original packaging can be returned — contact us and we'll make it right.

Are your toys body-safe?

We stock phthalate-free toys made from medical-grade silicone, borosilicate glass, stainless steel, and other body-safe materials. Materials are listed on every product page.

How do I clean my toys?

Wash with warm water and mild soap or a dedicated toy cleaner before and after use. Check each product page for material-specific care.

I'm a beginner — where do I start?

A small bullet vibrator or a slim silicone dildo with water-based lube is the classic first purchase. Our guides walk you through it judgment-free.

Do I need an account to order?

No — guest checkout is available, though an account makes reordering faster.

Is there age verification?

Yes. You must be 18 or older to shop with us, and we verify at checkout.

How will the charge appear on my statement?

Under a discreet, non-descriptive business name — nothing that identifies an adult store.

How can I reach you?

Email us at info@downtherabbitholetoys.com — we reply within 1–2 business days.